The Board Room #4

The Board Room

Accessibility Goodness:

Setting: Screenshot of an NPS survey for a small town hospital.

Text: Overall, how satisfied are you with your recent billing and payment experience? (1-5 stars)

User selected: 1 star

Text: OPTIONAL: What are your main reasons for giving this answer?

User input: I need you to understand that parting with hundreds of dollers is not now, nor will it ever be, a satisfying experience.

Text: What lead you to make a payment today? Text message, Email reminder, Paper bill, Phone call (automated), Phone call (live) Other (please specify)

User input: Other - interminal guilt

Text: How likely is it that you would recommend this healthcare provider to a friend or colleague? (1-10 scale)

User select: 5

Text: OPTIONAL: What are your main reasons for giving this answer?

User input: I think we should acknowledge the fact that people don’t randomly have conversations in which they recommend hospitals to one another. That said, you’re literally the only one in town, so if it ever came up, it would be you. Thus, five.

Shroom: [bottom right, looking up at screenshot] NPS surveys can get akward at times…

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